When you call Lauren's Hope, there's a pretty good chance you'll speak with Christy Osborn, Customer Service Representative Extraordinaire and all-around awesome lady. So, who's the person behind the smiling voice on the phone? Here's the inside scoop on Christy, who's been a cheerful part of the LH team for almost two years.
Lauren's Hope is a constantly evolving, growing organization with countless moving parts. Heading up the organization of all of those spinning plates is Sari Cantrell, Operations Manager and jack-of-all-trades around the office who is just as often found fixing a computer or developing infrastructure as she is working on our website, helping customers, managing inventory, and pitching in wherever else she's needed. We sat down this morning to chat about her first 18 months here at LH.
Today I'm catching up with the very first Lauren's Hope employee. That's right, Grace was just a young girl when she first began working for Lauren's Hope and has done just about everything from stuffing envelopes to chatting with customers on Twitter to being part of our customer service team and helping out customers like you!
Today, I'm catching up with our amazing customer service manager, Tracy Battmer. If you've ever placed an order over the phone or called in with questions, chances are you've spoken with Tracy.