Lauren's Hope is a constantly evolving, growing organization with countless moving parts. Heading up the organization of all of those spinning plates is Sari Cantrell, Operations Manager and jack-of-all-trades around the office who is just as often found fixing a computer or developing infrastructure as she is working on our website, helping customers, managing inventory, and pitching in wherever else she's needed. We sat down this morning to chat about her first 18 months here at LH.
Today, I'm catching up with our amazing customer service manager, Tracy Battmer. If you've ever placed an order over the phone or called in with questions, chances are you've spoken with Tracy.
It’s kind of magical, the way you can place a simple phone call or online order and then go on about your daily life, not worrying a bit about your custom-made medical ID bracelet again until it lands on your front porch 10-14 business days later.