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The Lauren's Hope Blog keeps you updated on new medical ID products, exclusive promotions including giveaways and sales along with current Lauren's Hope news. Read More About Lauren's Hope...

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Spotlight on Customer Service Goddess: Tracy Battmer

  
  
  

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Today, I'm catching up with our amazing customer service manager, Tracy Battmer. If you've ever placed an order over the phone or called in with questions, chances are you've spoken with Tracy.

Tara: How long have you been with Lauren’s Hope?

Tracy: 2 years

Tara: What do you enjoy most about being a customer service representative for LH?

Tracy: I really enjoy our customers.  I like to hear their stories and I like rejoicing their triumphs with them.  When our customers are facing a tough time, I like being a bright spot in their day.

Tara: What does a typical day look like for you?

Tracy: Every day is very busy at Lauren’s Hope.  My day is filled with a ringing phone, invoices flying and orders being shipped.

Tara: Is there someone in your life who wears a Lauren’s Hope ID? If so, tell us a little about him or her, including whether it’s an ID you designed.

Tracy: I have two daughters and they both wear Lauren’s Hope bracelets.  One needs it for medical reasons and the other wears a traditional bracelet just because she loves it!  I did not design these bracelets, but when I saw them come out of our studio-I begged the designer to name them after my girls.  They did and then I bought them for my daughters!  You should check out Amanda Kay and Emmy’s Love.  My Mom, my sister, my Mother-in-Law, and several friends wear Lauren’s Hope bracelets as well.  

Tara: How do you feel when customers call and tell you how their Lauren’s Hope medical IDs have helped them in emergencies?

Tracy: Oh, it feels wonderful to know that the work you do every day is meaningful to others.  Even just hearing that Lauren’s Hope bracelets offer such a sense of peace is awesome to hear.  I always knew that wearing a medical ID was important, however until my daughter needed one, I didn’t realize that style counts too.  I soon realized that having a stylish medical ID bracelet was almost as important as the medical information that the ID holds.

Tara: What would people be surprised to know about your work?

Tracy: How much work we produce in a day!  The endless creativity that flows from the designers. (And how quickly it is all done.)

To learn even more about Tracy AND see "behind-the-scenes" details on what goes on after you've placed your order, check out our Behind the Scenes: The Birth of a Medical ID Bracelet post!


Comments

I loved your Spotlight on Customer Service Goddess article featuring Tracy Battmer as well as the behind the scenes link. The work you do brings so much joy to so many people. I wear one of your bracelets myself for food & bee allergies. I have a question. I am currently taking a medical course to become a Phlebotomist and would love to have a bracelet with the Order of Draw done if possible. I have enjoyed telling my friends about all the Terrific work you do that helps so many, I also want to say thank you for making my life feel more safe wearing my bracelet. Smiles & Hugs from California, Barbara
Posted @ Wednesday, June 27, 2012 1:38 PM by Barbara Clarkson
The phones are always ringing and the invoices flying- it's true! Somehow Tracy is always calm and handles everything with a smile. I love that.
Posted @ Wednesday, June 27, 2012 2:12 PM by Caitlin
She is right the phones are always ringing. She is always so pleasant on the phone and a wonderful person to work with.
Posted @ Wednesday, June 27, 2012 2:22 PM by Cherish
Tracy is a treasure. She has a calm and peaceful vibe that makes her a pleasure to work with. Thanks Tracy!
Posted @ Wednesday, June 27, 2012 4:30 PM by LeAnn
Tracy is such a fun person to work with. She handles every situation with a smile and has such a great personality. I love working with her!
Posted @ Wednesday, June 27, 2012 4:36 PM by Grace
Tracy is the best! Always smiling and willing to help with all my questions.
Posted @ Thursday, June 28, 2012 8:09 AM by Marina
I have called Tracy numerous times for help. Not only does she have the answer for me I can see a smile in her voice.
Posted @ Thursday, June 28, 2012 8:12 AM by JoAn
Thanks for the great insights into your day at Lauren's Hope, Tracy! You always take such great care of your customers and it shows.
Posted @ Thursday, June 28, 2012 4:19 PM by Jenna White
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