It’s kind of magical, the way you can place a simple phone call or online order and then go on about your daily life, not worrying a bit about your custom-made medical ID bracelet again until it lands on your front porch 10-14 business days later.
But have you ever wondered what happens in between? What goes on behind the scenes? What kind of journey your medical alert bracelet takes from the time it is ordered to the time it arrives at your door, ready to be worn and loved and life-saving? Be prepared for a journey of epic proportions as we give you an exclusive look behind the scenes at Lauren’s Hope, through the Birth of a Bracelet.
Step 1: We begin our journey at the desk of Tracy, Customer Service Goddess, whose friendly voice you might recognize if you’ve placed an order over the phone. Whether you order online or give us a call, we print your invoices in this office so we can get started on your bracelet!
Step 2: Your order then takes a little jaunt across the hall to our Master Engraver Bryce, who carefully reviews your engraving instructions, enters them into the computer, and makes sure your medical ID tag is nice and shiny and engraved exactly as you ordered it.
Step 3: Your bracelet order is now ready to enter the production department – a big room full of colorful beads and other jewelry-making tools! One of our Expert Bracelet Designers will pick up your order and get to work, paying the utmost attention to each and every bead that they strand.
Step 4: None of our products leave the door without a close inspection at our shipping table – we carefully review your order to make sure everything is beyond satisfactory, then we package it up, slip it in an envelope, and double check your address.
Step 5: It is then time for us to come to the sad realization that every bracelet must, at some point, spread its wings and leave the nest, and as much as we would love to hop in the car and hand-deliver every package to our excellent and much-deserving customers, we can rely on our friendly postman and our buddies at FedEx to get your order to you safe and sound.
Well, there you have it. We hope you've enjoyed this behind the scenes view of what goes into creating each of your medical ID bracelets. If you have any burning questions about how we create our beautiful jewelry or the care that goes into engraving each piece please leave us a comment. We love hearing from our friends!