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Behind the Scenes: The Birth of a Medical ID Bracelet

  
  
  

It’s kind of magical, the way you can place a simple phone call or online order and then go on about your daily life, not worrying a bit about your custom-made medical ID bracelet again until it lands on your front porch 10-14 business days later.

But have you ever wondered what happens in between? What goes on behind the scenes? What kind of journey your medical alert bracelet takes from the time it is ordered to the time it arrives at your door, ready to be worn and loved and life-saving? Be prepared for a journey of epic proportions as we give you an exclusive look behind the scenes at Lauren’s Hope, through the Birth of a Bracelet.
 
Step 1: We begin our journey at the desk of Tracy, Customer Service Goddess, whose friendly voice you might recognize if you’ve placed an order over the phone. Whether you order online or give us a call, we print your invoices in this office so we can get started on your bracelet!

queen of customer service

Step 2: Your order then takes a little jaunt across the hall to our Master Engraver Bryce, who carefully reviews your engraving instructions, enters them into the computer, and makes sure your medical ID tag is nice and shiny and engraved exactly as you ordered it.

how to engrave a medical ID bracelet

Step 3:  Your bracelet order is now ready to enter the production department – a big room full of colorful beads and other jewelry-making tools! One of our Expert Bracelet Designers will pick up your order and get to work, paying the utmost attention to each and every bead that they strand.

how to make a medical ID bracelet

Step 4: None of our products leave the door without a close inspection at our shipping table – we carefully review your order to make sure everything is beyond satisfactory, then we package it up, slip it in an envelope, and double check your address.

shipping

Step 5: It is then time for us to come to the sad realization that every bracelet must, at some point, spread its wings and leave the nest, and as much as we would love to hop in the car and hand-deliver every package to our excellent and much-deserving customers, we can rely on our friendly postman and our buddies at FedEx to get your order to you safe and sound.

shippingWell, there you have it. We hope you've enjoyed this behind the scenes view of what goes into creating each of your medical ID bracelets. If you have any burning questions about how we create our beautiful jewelry or the care that goes into engraving each piece please leave us a comment. We love hearing from our friends!

laurens hope


Comments

Wow. There's a lot of attention given to the details of making these beautiful bracelets. Thanks for everything you do!
Posted @ Tuesday, July 05, 2011 10:05 AM by LeAnn
This was very interesting to read, and learn how you guys make a bracelet, and all the attention and love you put into each one.
Posted @ Tuesday, July 05, 2011 10:20 AM by Kayla Kidwell
I'm so glad you're enjoying this post! It was a lot of fun to follow an order from start to finish.
Posted @ Tuesday, July 05, 2011 10:24 AM by Emily
Great work! Thanks for the tour.
Posted @ Tuesday, July 05, 2011 10:31 AM by Debbi
Golly, what an interesting and 
 
exciting read...just what the 
 
doctor ordered! 
 
I was wondering how it was done, and now I have a question: 
 
all of the engravings and style 
 
bracelet are kept on file for 
 
future reference?? And, would it 
 
be to your beb=nefit to keep a 
 
ledger on each person with their 
 
medical background? 
 
 
 
Thanks for sharing. You have truly 
 
made my day! 
 
 
 
Love and hugs, 
 
Linda
Posted @ Tuesday, July 05, 2011 10:31 AM by Linda Britnell
That's great! You guys do beautiful work!
Posted @ Tuesday, July 05, 2011 11:52 AM by WendyLou
Thanks for your comment, Kayla! This was a fun project to work on and I'm happy to hear that you enjoyed a behind the scene's view. Jenna
Posted @ Tuesday, July 05, 2011 1:38 PM by Jenna White
Linda, Thank you for your feedback and questions. Yes, we do keep your order history on file which helps tremendously when answering questions about what size bracelet you've ordered in the past.  
Do you think it would be helpful to have a database where you could store your medical information? We don't currently have anything like that, but it's certainly a suggestion worth looking into.
Posted @ Tuesday, July 05, 2011 1:41 PM by Jenna White
WendyLou, Thank you very much for your kind words! Each of our medical ID's are meant to serve such an important purpose and we do our best to be sure they meet your standards.
Posted @ Tuesday, July 05, 2011 1:42 PM by Jenna White
Thank you so much for a "peek behind the scenes" at your wonderful company! I certainly enjoyed seeing what Tracy the "Customer Service Goddess" looks like! She was always so pleasant and caring when I dealt with her for my first order. Today I ordered my 2nd bracelet with Cynthia, who was very patient in answering my questions, polite and organized when she took my order. Thank you all for being there for me and all of us who need this special item :)
Posted @ Tuesday, July 05, 2011 4:14 PM by Catherine Lechner
I was just wondering if i live in British Columbia, Canada would these braclets still work? my two year old daughter loves the farm braclet and i love this site but want to make sure our medics would still be able to understand the braclet info are they the same???
Posted @ Tuesday, July 05, 2011 5:17 PM by Chantelle Bisschop
Catherine, Thank you so much for your comment! Tracy and Cynthia take their jobs as customer service Goddesses very seriously and do an amazing job at taking great care of our special customers and their ID's. I'm happy to hear that you enjoyed this behind the scenes view!
Posted @ Tuesday, July 05, 2011 8:26 PM by Jenna
Chantelle, Thank you for your comment! Yes, you can choose any bracelet on our site and have it custom engraved with your daughter's medical information. You want to be sure to list her name, medical condition(s), allergies and emergency contact number. If you have any other questions please email me jenna@laurenshope.com. Take care!
Posted @ Tuesday, July 05, 2011 8:28 PM by Jenna
I Love you guys.... I think it depends on what you order too, I've never waited more then 3 days for my order to arive ;)
Posted @ Friday, July 08, 2011 8:38 PM by Sara
Sara, Thank you so much for your comment! We are lucky to have such wonderful customers and appreciate your kind words. We strive for a 24-48 hour turnaround time on each of our products and love know they arrive earlier and looking even better than expected. Take care!
Posted @ Monday, July 11, 2011 9:15 AM by Jenna White
I was so pleasently surprised to find my new bracelet, "Sherwood Forrest", in my mailbox just 2 days after placing my order! Thank you all so much for the quick delivery of my beautiful bracelet! I love it! :)
Posted @ Monday, July 11, 2011 5:58 PM by Catherine Lechner
Catherine, thanks so much for commenting! We love it when our bracelets make it to our customers even more quickly than expected. Glad to know you're enjoying it!
Posted @ Tuesday, July 12, 2011 8:15 AM by Emily
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