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Every day, I answer customer calls here at Lauren’s Hope. I love talking with our customers and hearing their stories, learning about their conditions, and helping them find the products that work best for them and their loved ones. Every once in a while, however, I get a very special call. I get a call from a mom just like me.
Years ago, when I bought my son’s first medical ID bracelet, I had no idea what to engrave on an autism medical ID. I just felt that a nonverbal child with autism should really have one. I didn’t know what products would work well for Will, which made it all that much harder to narrow down the massive range of choices. I bought medical IDs from a few companies, and they all broke within weeks. Their customer service teams were unhelpful, and I moved on. And then I found Lauren’s Hope. The customer service I received at LH made all the difference to me, so much so that four years later, I moved across the country to join the staff.
So a few weeks back, I had my six-year-old daughter, Julia, tested for food allergies. She's always had a bit of a weak stomach, and I'd noticed it was worse when she had chocolate, but then she'd drink chocolate almond milk every day (a switch we made after she showed herself to be a bit lactose intolerant) with no problem. So I just wasn't sure: Is this a dairy issue? But she eats cheese just fine. Is it a chocolate issue? But her granola bars have little chocolate chips and she's never had a problem. Is it some additive or processed ingredient? What about those completely-devoid-of-redeeming-value orange fishy crackers and Cheeze-Its that always make her vomit yet which she continues to eat when I'm not around to remind her not to? Is it the "cheeze"? I couldn't quite put my finger on it, so in we went for the blood work.
Let's skip over that part, because if you have a kid and have experienced a blood draw, you know that it really, truly is more painful for the parent than the child 90% of the time. So we did that.
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